Account Manager

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

About the job

Job purpose

The Account Manager will be responsible for identifying and mitigating risks related to service quality, compliance, and financial transparency for both AXA Belgium and AXA Luxembourg. By managing escalations and participating in critical incident meetings, the Account Manager will foster accountability and transparency in operations.

Main missions

The main mission of the Account Manager is to act as the ambassador of AXA Group Operations, ensuring the highest level of service quality and customer satisfaction for AXA Entities.

This involves managing relationships, handling escalations, communicating the GO strategy, and ensuring the effective implementation of services and products. The Account Manager will also support the Entity in navigating the GO organization, facilitating collaboration, and ensuring financial transparency.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

Strong IT background
Experience of working in a complex global Organization
Good understanding of Group Operations Governance
Good understanding of GO financial, project and product processes

Experience of managing and delivering continuous service improvements across an organization

Technical skills

Very strong knowledge of GO strategy, Tech and Data roadmap, objectives, organization and constraints

Good understanding of insurance business needs/challenges of the Opco in the short and long term

Strong understanding of regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules

Strong understanding of financial management processes and budget management

Strong understanding of GO Operations activities and track record in project/program delivery

Maintain a large angle/high level perspective, align actions and contribute to overall organizational strategy enhancement including learnings from benchmarking activities and reviews

Soft skills / transversal skills

Excellent English communication level
Excellent communication skills, with the ability to build trustful relationships at all levels
Excellent listening and facilitation skills to manage conflicting interests with a constructive and transversal mindset
Capacity to speak up assertively and put good and bad messages on the table in the interest of the Group operations local legal entity, Group Operations or AXA Group
Ability to work in multi-cultural teams and achieving results in a matrix organization
Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency
Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude
High level of personal accountability and strong commitment
Ability to engage and inspire
Effectively communicates the GO vision & goals
Understand and articulate the projected direction of the organization and how changes might impact the Organization

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.